Simply Rewards – Terms & Conditions
Simply Rewards is a free loyalty programme available to Simply Supplements customers. To join, simply create an account with Simply Supplements. Customers with an existing account are automatically enrolled in the programme. Membership is linked to your Simply Supplements account and cannot be transferred to another person.
Earning Points
Simply Rewards members can earn points through eligible purchases and selected activities, as outlined on our Simply Rewards page. The number of points earned may vary depending on your membership tier, purchase type and any promotional events. Points are awarded to your account following eligible purchases or activities. Simply Supplements reserves the right to adjust points awarded in error or through misuse of the programme.
Redeeming Points
Simply Rewards points can be redeemed for discounts on eligible purchases made through the Simply Supplements website.
- 100 points are equivalent to a £5 reward.
- Points have no cash value and cannot be exchanged for cash.
- Points are non-transferable between customer accounts.
- Simply Rewards points and rewards cannot be used in conjunction with any other discount code.
- Only one discount code or reward can be applied per order. If you wish to use another promotional discount code, you must remove your Simply Rewards reward code from your cart before completing your purchase.
Membership Tiers
Simply Rewards offers three membership tiers: Bronze, Silver and Gold.
Bronze: Available to customers making one-time purchases.
Silver: Available to customers with an active Subscribe & Save subscription.
Gold: Available to customers who have maintained an active Subscribe & Save subscription for six months or more.
Each tier offers different benefits and opportunities to earn points, as detailed on our Simply Rewards page.
If you cancel your Subscribe & Save subscription, your membership tier may change. However, any points you have already earned will remain in your account, subject to the programme's points expiry rules.
Promotional Points and Rewards
From time to time, Simply Supplements may offer additional points, double points events, birthday rewards or other exclusive loyalty promotions. These promotions may be subject to additional terms, eligibility requirements and expiry dates, which will be communicated at the time of the offer.
Birthday Rewards: Any points awarded as part of your Simply Rewards birthday reward must be redeemed within 30 days of your birthday. Any unused birthday reward points will automatically expire after this period and cannot be reinstated. Members who have provided their birt date will be notificed by email when their reward is available.
Promotional rewards cannot be combined with other discount codes unless explicitly stated otherwise.
Returns and Refunds
If an order is cancelled, returned or refunded, any points earned from that purchase may be deducted from your Simply Rewards balance.
If a purchase made using a Simply Rewards reward is refunded, any points or rewards used will be handled in accordance with the applicable refund and loyalty programme rules.
Points Expiry
Simply Rewards points and rewards may be subject to expiry dates. Where applicable, expiry information will be communicated through your account or relevant reward notifications.
Birthday reward points will expire 30 days after your birthday, regardless of when the points were awarded.
Expired points and rewards cannot be redeemed or exchanged for cash.
Account Restrictions
Simply Rewards membership is intended for personal use only.
Simply Supplements reserves the right to investigate suspected misuse of the programme, including fraudulent activity, duplicate accounts or attempts to obtain points unfairly.
Where misuse is established, Simply Supplements may suspend or terminate membership and remove points or rewards obtained improperly.
Changes to Simply Rewards
Simply Supplements reserves the right to amend, suspend or discontinue the Simply Rewards programme, including its benefits, earning rates and redemption options, subject to applicable law. Any changes will be communicated through our website where appropriate and will not affect customers' statutory rights.
General Terms
Simply Rewards is operated by Simply Supplements and is subject to our general Terms & Conditions.
For further information about the programme, please visit our Simply Rewards page or contact our Customer Care Team.
